Refund policy

Thank you for shopping at CRATTICO.

If you are not entirely satisfied with your purchase, we're here to help. Our policy lasts 14 days from the date you receive your item. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
You must have the receipt or proof of purchase.

Non-Returnable Items

Several types of goods are exempt from being returned:

Gift cards
Downloadable software products or digital items
Personal care or hygienic goods
Final sale / Clearance items

How to Initiate a Return

Contact our customer support team at ShopCrattico@gmail.com with your order number and reason for return.
If your return is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of initial shipping (if applicable) may be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Damaged or Defective Items

If you received a damaged or defective item, please inspect your order upon reception and contact us immediately at ShopCrattico@gmail.com with photos of the item and packaging so that we can evaluate the issue and make it right.